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HomeBlogDigital MarketingSet Up a Service Area Business on Google Business Profile: Key Steps

Set Up a Service Area Business on Google Business Profile: Key Steps

Learning how to set up a service area business on Google Business Profile is crucial for businesses that provide services in specific geographic areas. This comprehensive guide will walk you through the process, ensuring your potential customers can easily find and engage with your business online.

We’ll begin by discussing the importance of selecting the right business category and providing accurate contact information when setting up your service-area business listing. Next, we’ll delve into optimizing your listing for local searches by choosing descriptive categories and using images and videos to showcase your offerings.

In addition, engaging with customers and encouraging reviews is essential for maintaining a strong online presence. We’ll share tips on actively requesting customer feedback and sharing regular updates via posts. Finally, staying compliant with Google My Business rules is vital; we will explore methods such as deleting addresses from GMB listings and using Melissa.com’s address lookup feature to ensure accuracy.

By utilizing this guide, you can create an effective online presence that will drive growth for your business by setting up a service area business on Google Business Profile.

Set Up Service Area Business GMB

Setting Up a Service Area Business on Google Business Profile

To set up a Service Area Business (SAB) on Google Business Profile, visit google.com/business and add your business name along with selecting an appropriate category that accurately describes your offerings. Provide contact information before clicking “finish” to complete the process. After verification through snail mail, review your company details for accuracy – you can easily change or update any relevant information using Google Business Profile.

Select the Right Business Category

Choosing the correct business category is crucial in ensuring that potential customers can find your service-area business when searching for specific services. Take the time to browse Google’s comprehensive list of categories and select one that best describes your services; you may also choose additional ones if needed. If needed, you may also select additional categories to specify your services further.

Provide Accurate Contact Information

Your SAB’s success relies heavily on how easy it is for potential clients to get in touch with you. If applicable, all provided contact details are accurate and up-to-date, including phone numbers, email addresses, and website URLs. This will help build trust among prospective customers and improve local search rankings by showing Google that your business listing contains reliable data.

  • Email: Use an official email address associated with your domain rather than personal accounts like Gmail or Yahoo.
  • Phone number: Include country codes if necessary; this helps cater to an international clientele who might be interested in availing of services within designated service areas.
  • Websites: If possible, use HTTPS protocol as it indicates better security measures site owners take, which Google prefers when ranking websites.

Remember, the more accurate and comprehensive your business information is on Google Business Profile, the higher your chances of attracting potential customers who are searching for services within your designated service areas.

Optimizing Your SAB Listing for Local Searches

To increase your Service Area Business (SAB) visibility on Google Business Profile, optimizing your listing for local searches is essential. This involves selecting descriptive categories, providing accurate service areas, and using images and videos to showcase your offerings.

Choose Descriptive Categories for Better Visibility

Selecting the right business category is crucial in helping potential customers find you more easily. Google allows businesses to choose up to 10 categories that best describe their services or products. Make sure you select the most relevant primary category first, as this will significantly impact how well your SAB ranks in search results. For example, if you run an HVAC company, consider choosing “HVAC Contractor” as your primary category instead of a generic term like “Contractor.” You can also add secondary categories related to specific services, such as “Air Conditioning Repair” or “Heating System Installation.”

Use Images and Videos to Showcase Offerings

Including high-quality images and videos in your GBP listing helps attract potential customers by showcasing what sets you apart from competitors. Visual content provides valuable information about the services offered and improves user engagement with the listing. Also, on average, people can only recall 10% of the information they heard three days ago. However, including a picture can significantly improve memory retention by up to 65%.

  • Add photos: Include clear photographs of completed projects or before-and-after shots demonstrating the quality of work.
  • Create videos: Short promotional clips highlighting key aspects of service delivery can help establish credibility while giving users a better understanding of what they can expect when hiring you.
  • Add virtual tours: If applicable, create 360-degree virtual tours showing off facilities where clients might visit – this could be particularly useful for hybrid businesses with both a storefront address and service radius.

Remember to update your visual content regularly, as this keeps the listing fresh and signals to Google that you’re an active business providing up-to-date information for potential customers.

Define Your Service Areas Accurately

To help users understand where you provide services, it’s important to define your service areas within your GBP listing accurately. Small business owners are allowed up to 20 separate service areas per listing, which can be based on cities, postal codes, or even metropolitan area boundaries. When defining these areas:

  1. Avoid being too broad – focus on locations where you have a strong presence or customer base
  2. Ensure each area is mutually exclusive so there’s no overlap between them
  3. Update the list of service areas periodically if necessary due to changes in coverage or expansion into new markets

Incorporating these optimization strategies will help improve your SAB visibility on Google Business Profile and attract more local clients searching for services like yours online.

Engaging with Customers and Encouraging Reviews

Online reviews are integral in helping your Service Area Business (SAB) rank higher within searches. Therefore, it’s crucial to encourage customer feedback regularly and actively. Engaging with audiences by regularly sharing posts containing new images or video updates will keep them informed about developments while avoiding falling into spam traps laid out by competitors trying underhanded tactics against rival listings.

Actively Request Customer Feedback

To boost your Google Business Profile ranking, make sure you ask customers for their honest opinions on the services provided. You can do this by sending follow-up emails after a service has been completed or simply asking clients directly during face-to-face interactions, as ninety-eight percent of consumers consult online reviews before making a purchasing decision. You can also consider offering incentives such as discounts or special offers to motivate customers to leave reviews.

  • Email follow-ups: Send personalized messages thanking clients for choosing your business and kindly request their feedback.
  • In-person requests: During meetings or appointments, politely ask satisfied customers if they would be willing to share their experience online.
  • Incentives: Offer exclusive deals or promotions in exchange for leaving a review on your Google Business Profile listing.

Sharing Regular Updates via Posts

Maintaining an active presence on Google Maps is essential for attracting potential customers and keeping current ones engaged. By posting regular updates featuring new products, services, promotions, events, and other relevant information related to your SAB’s offerings, you can build trust among local businesses and users searching within the metropolitan area:

  1. New product launches: Share photos of recently added items and brief descriptions highlighting key features and benefits.
  2. Service updates: Inform customers about changes in your service offerings, such as expanded service areas or adding new services to your portfolio.
  3. Promotions and discounts: Announce limited-time offers that incentivize users to choose your business over competitors.
  4. Events and workshops: Publicize upcoming events related to your industry or community involvement, showcasing how you actively engage with local residents and businesses alike.

Staying Compliant with Google My Business Rules

To ensure your Service Area Business (SAB) remains in good standing on Google Business Profile, following the platform’s guidelines and rules is essential. For SABs operating from a home location or not allowing customers into their premises, there are specific requirements you must adhere to when setting up your business listing.

Delete the Address from GMB Listings

If your SAB doesn’t have a storefront address open to customers, you need to remove any mention of an address from your Google Business Profile listing. Instead, focus on specifying service areas where you provide services. This approach ensures that potential customers searching for local businesses in those areas can find and contact you without confusion about whether they can visit a physical location.

Use Melissa.com’s Address Lookup Feature

Digital marketing agencies working with SAB clients can use Melissa.com’s address lookup feature to confirm compliance with this rule. By cross-referencing addresses listed within client accounts against Melissa’s database, agencies can quickly identify if an address should be removed or updated according to Google’s guidelines.

In addition to these steps, make sure each Service Area Business has only one profile for its central office or location accompanied by designated service areas – up to 20 of these are permitted per listing. To ensure optimal visibility among local searches and attract new customers, it is essential to adhere to Google My Business rules.


In conclusion, setting up a service area business on Google Business Profile requires attention to detail and adherence to guidelines. Verifying your listing, updating essential information, selecting appropriate categories, enhancing visual content for SEO purposes, building rapport with customers through engagement, and adhering to rules are important.

If you’re looking for assistance with optimizing your GMB listing or improving your local search presence overall, consider partnering with Mindflowmarketing. Our team of SEO experts can help you achieve greater visibility online and attract more customers to your business location.

Take the first step towards better local search results today – contact us at Mindflowmarketing!

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